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The Client Reset Kit

When it comes to 2020 and 2021, we're all in need of a big reset, huh?

People have forgotten how to behave.

They are treating you like a punching bag, assume you are a therapist and can we talk about scope creep???

It's time to reign it in!

In my Client Reset Kit, I provide the following templates and language that can be used for emails, blogs, Instagram captions, newsletters, etc:

  • State of the Union - Educating your Audience on the Facts of the Matter
    • Supply Chain Issues and Increase in Cost
    • Organization and Mistakes
    • Response Times 
    • Staffing 
    • Hard Decisions
    • Systems and Planning Procedures 
    • Feeling Like a Number
  • What to Expect Moving Forward - Communicating/Reinforcing the Adjustments, New Processes, Turn Around Times, and New Boundaries
  • Disarming an Upset Client or Vendor
  • Encouraging Professional Emotional Support
  • The Ramifications of Missing Deadlines
  • General Encouragement and Empathy Statement
  • Clients Comparing Their Wedding Planning Process to the Experience Their Friends are Having
  • Social Media and Brand Management to Reset Expectations

+ You'll get a video pep talk from me with encouragement and pointers for navigating this!

With my kit and video, you'll be able to confidently address and discuss these hard topics with your clients, take control of your inbox and feel better about doing the job you were hired to do... not all the extra stuff!